Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping Policy
At ILivingSolutions, we value your shopping experience and want to ensure you are well-informed about our shipping process. Please review our shipping policy below:
Free Shipping
Enjoy free shipping on all products, no matter the size or quantity.
Import Duties and Taxe
Your order may be subject to import duties and taxes, which are your responsibility as the customer.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. Please allow 48 hours for tracking information to become available. If you haven't received your order within 10 days of the shipping confirmation, contact us at Info@ilivingsolutions.com with your name and order number.
Shipping to P.O. Boxes
Some carriers have limitations on shipping to P.O. Boxes. Please check carrier policies for more information.
Refunds, Returns, and Exchanges
We accept returns up to 30 days after delivery for unused and undamaged items. For damaged items, email Info@ilivingsolutions.com with your order number and a photo for assistance.
For any further questions, contact us at Info@ilivingsolutions.com. Thank you for choosing ILivingSolutions!